FAQ

What types of fibers and materials do you specialize in?

We specialize in premium natural fibers including bast fibers (like linen and hemp) and cellulose fibers, along with high-quality knitting yarns and floss. Our focus is on materials that support traditional and contemporary fiber arts.

Do you offer complete kits for beginners?

Yes! We offer curated crochet kits and knitting kits that contain everything you need to begin your project, perfect for both newcomers and experienced crafters looking for inspiration.

What loom parts and accessories do you carry?

We carry a comprehensive selection of floor loom parts, heddles, boat shuttles, end feed shuttles, and bobbin & cone winders to support your weaving practice.

How do I create an account?

During checkout, you’ll have the option to create an account using your email address. This allows you to track orders, save your preferences, and expedite future purchases.

Can I modify my order after placing it?

We process orders quickly to get your materials to you promptly. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment information and never store your complete card details on our servers.

Where do you ship from?

All orders are carefully packed and shipped from our creative hub in Savannah, Georgia.

What shipping options are available?

We offer two convenient options:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch.
– Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 days after dispatch.

How long does order processing take?

We take 1-2 business days to personally prepare your package with care, ensuring every item is securely packed.

Do you ship worldwide?

We ship globally with a few exceptions. Unfortunately, we are currently unable to deliver to some remote locations and parts of Asia. We apologize for any inconvenience and are continually reviewing our shipping networks.

Can I track my order?

Yes! With our Standard Shipping option, you can track your package every step of the way. Tracking information will be sent to your email once your order ships.

What is your return policy?

We want you to be completely satisfied with your creative materials. You may return unused items in their original condition within 15 days of receipt for a refund or exchange.

How do I initiate a return?

Please contact us at [email protected] with your order number and reason for return. We’ll provide instructions and a return shipping address.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or defective products.